Admin Support

Bronze Package

Tailored Support to Elevate Your Real Estate Business
At this level, we’re here to help you lay a strong foundation for growth while taking some of the daily tasks off your plate. Here’s what you’ll gain:

Nurture Basic – Level 1
We’ll guide you on making the most of your client database. Learn how to effectively use tags, workflows, and automated CRC reminders to stay connected with your clients. We’ll:

Organise your database with appropriate tags.
Enrol contacts in workflows to run a seamless touch campaign.

Maximising Vision – Level 1
Elevate your daily productivity with our training and support. We’ll walk you through:

Leveraging the daily production checklist to keep you on track.
Using dashboards, portal enquiries, and follow-up calls to streamline your workflow.

Weekly Property Performance Reports
We’ll provide you with comprehensive property performance reports every week. While you’re responsible for analysing and forwarding these to your clients, we make sure you have the data you need at your fingertips.

Business Compliance Assistance
We’ll help you stay on top of compliance requirements, ensuring your business operates smoothly and meets all necessary standards.

Update KW Agent (Agent Business Plan)
Keep your business plan up to date with the latest status of your listings and sales. We’ll maintain records of your listed properties, price reductions, under-offer properties, and pipeline deals, so you can focus on closing the next deal.

With our Bronze Package, you’ll save time, boost efficiency, and stay compliant while delivering excellent service to your clients.

Admin Support

Silver Package

Enhanced Support for Seamless Business Operations
Including all services in the ‘Bronze’ package

Building on the foundation of our Bronze Package, the Silver Package offers advanced tools and assistance to take your business to the next level. Here’s what you’ll gain in addition to Bronze-level services:

Nurture – Level 2 (Advanced)
We help you maintain a clean and organised database, making sure nothing slips through the cracks. Our support includes:

Adding and importing contacts into Nurture (from the lists you provide).
Conducting regular housekeeping to keep your database up to date and relevant.

CRC Support
Strengthen your client relationships with our help:

We’ll send pre-agreed text messages and quarterly newsletters to your contacts via WhatsApp or SMS, ensuring consistent communication.

Listing Appointment Management
Stay on top of your appointments effortlessly:

Book listing appointments through KW Vision.
Send reminders to clients before their appointments.
Follow up with a post-valuation email to leave a professional impression.

Listing via KW Vision
We handle the administrative side of your listings:

Update the LA tab from the listing appointment.
Upload compliance documents.
Complete all necessary steps to ensure your listing is ready for approval.

Vision – Level 2 (Managing Viewings & Offers)
We make scheduling and follow-ups a breeze by:

Organising and scheduling viewings.
Sending reminders to clients and agents.
Managing feedback and offers efficiently to keep your transactions moving forward.

Exchange Notifications & Invoices
Simplify your post-sale processes:

We’ll send exchange notifications to the Market Centre.
Raise invoices if you’re using Home Accountant, streamlining your accounting needs.

The Silver Package provides advanced operational and client-management support, freeing you to focus on growing your business and delivering exceptional service.

Admin Support

Gold Package

Premium Support for Comprehensive Business Growth

Including all services in the ‘Bronze’ and ‘Silver’ packages

With all the benefits of the Bronze and Silver Packages, the Gold Package offers an elite level of service tailored to ensure smooth operations and exceptional client experiences. Here’s what we bring to the table:

Nurture – Level 3 (Premium)
Take your database management to new heights:

We’ll design and implement customised workflows for each tag or category, providing a personalised approach for your client communication.
In addition to the default workflows provided by the Market Centre, we’ll create strategies that align with your specific needs.

Vision – Level 3 (Sales)
Streamline your sales process with dedicated support:

We’ll monitor and update KW Vision after properties go under offer.
Tasks include uploading buyer compliance documents, adding solicitor information, and sending sales memos to ensure a seamless transaction process.

Basic Sales Coordination (Milestone & General Updates)
We’ll help you stay on top of every step in the sales journey:

Manage and track critical sales milestones using notes provided by you.
Assist with communication, such as copying and pasting emails between solicitors, to keep the process moving efficiently.

Prospecting & Canvassing
Expand your reach and identify new opportunities:

Use tools like Homesearch, Spectre, and Sprift to target potential leads and create tailored canvassing campaigns.
Leverage data-driven insights to uncover opportunities in the market.

The Gold Package is designed to deliver premium-level support, allowing you to focus on building relationships, closing deals, and scaling your business to new heights.

Marketing Support

Bronze Package

Building Your Online Presence with Ease

This package is designed to help you establish and maintain a strong online presence while saving you time on marketing tasks. Here’s what we’ll do for you:

Social Media Setup
We’ll assist you in setting up or optimising your social media profiles to make sure they reflect your professional brand across:

Facebook
Instagram
LinkedIn

Social Media Posting with KW Marketing Calendar
Stay consistent with your online presence:

We’ll manage your social media posts using the KW Marketing Calendar.
Personalise pictures, logos, and messaging to align with your brand’s identity.

Quarterly Newsletter
Keep your clients in the loop with a professionally crafted newsletter:

We’ll create and distribute a quarterly email newsletter.
The newsletter will include updates, promotions, and property highlights to engage your audience.

Website Creation via KW Command
Get an online home that reflects your expertise:

We’ll set up a basic website using the KW Command platform.
Your site will feature essential details, including agent information and current listings, so potential clients can easily connect with you.

The Bronze Package provides essential marketing tools to help you build and maintain an online presence with minimal effort, leaving you free to focus on what you do best—serving your clients and closing deals.

Marketing Support

Silver Package

Enhanced Marketing and Online Engagement

Including all services in the ‘Bronze’ package

With all the benefits of the Bronze Package, the Silver Package takes your marketing efforts to the next level by adding personalised content, website updates, and targeted campaigns. Here’s what you’ll get:

Social Media – Personalized Content
We’ll create custom social media posts that are specifically tailored to your brand and audience. This includes:

Highlighting your properties in a visually appealing way.
Crafting messages that resonate with your target audience to drive engagement.

Basic Website Updates:
Keep your website fresh and relevant with regular updates:

Add new listings as soon as they’re available.
Post fresh blog content and add client testimonials to build credibility.

Property Brochure:
Stand out with professionally designed brochures:

We’ll create a customisable property brochure for specific listings or marketing campaigns, giving you a professional tool for showcasing properties to clients.

Property Email Campaigns:
Stay connected with your database through targeted email campaigns:

We’ll send weekly property-focused emails featuring new listings, upcoming events, and promotions.
Keep your clients informed and engaged with regular communication that highlights your business’s latest offerings.

The Silver Package provides enhanced tools to elevate your online presence and marketing efforts, ensuring your brand and properties get the attention they deserve.

Marketing Support

Gold Package

Premium Marketing Support for Maximum Exposure

Including all services in the ‘Bronze’ and ‘Silver’ packages

Building on the Bronze and Silver Packages, the Gold Package offers advanced marketing services to help you reach a wider audience and enhance your brand’s visibility. Here’s how we’ll elevate your marketing strategy:

Local Marketing
Increase your local presence with targeted marketing materials:

We’ll design and distribute flyers or newsletters in select local areas, ensuring your message reaches the right audience.
Limited targeting ensures a focused and efficient approach to local marketing.

Other Printed Materials
Showcase your services and listings with professionally designed printed materials:

We’ll create a variety of materials such as postcards, event flyers, and business cards.
These items will help promote your properties and services to potential clients in a tangible and impactful way.

Basic Video Editing
Bring your listings and brand to life with engaging videos:

We’ll edit short promotional videos, property tours, or agent introductions using your provided footage or stock material.
Simple trimming, text overlays, and background music will make your videos polished and professional, helping you capture attention online.

The Gold Package offers a comprehensive marketing strategy to boost your local visibility and create engaging content that attracts clients and builds your brand.

Leverage your success with our Agent Support Packages

Our Agent Support Packages are crafted to help KW Agents at every stage of their journey, offering targeted support across three key areas

Admin Support Marketing Support Sales Support

Any tasks that can be done remotely will be taken care of, freeing you to focus on high-impact activities that drive your business forward.

Each package is designed to lighten the load on your daily tasks, amplify your brand, and streamline your sales process, allowing you to serve clients and grow your business. With tiered options in each category, we provide flexible, results-driven support to match your unique needs and goals as you scale your success.

Hear what some of our existing agents say

Martin Lundy-Lester

GOLD PACKAGE CLIENT



It’s five months since I started using KW Advantage’s admin support package and what a game changer it continues to be for my business!

Nami helped me to design and implement a more bespoke 36 touch campaign, along with creating monthly email newsletters which go out to my database. She creates and manages much of my social media content, produces my brochures, updates KW Agent for me on a daily basis and helps me with compliance and AML requirements. My property stock level has doubled during this time and I’m looking forward to my most profitable year yet as a result.

Anthony Perkin

GOLD PACKAGE CLIENT



Initially, I was hesitant about hiring admin support, mainly due to concerns over the time it would take to train someone on our systems. But with Nami and her team, that worry disappeared immediately. From day one, they felt like a seamless, plug-in solution. They were already trained on all of our systems, which meant no time wasted on onboarding!

What really sets them apart is how fast they respond, their proactive approach, and the fresh ideas they bring to the table. They’ve gone beyond just handling admin tasks—they help keep me accountable and are always willing to share their input on improving processes.

Honestly, if you’re considering admin support, I can’t recommend Nami and her team enough. They’ve been an invaluable investment and have made a real difference in my business!

Rebecca Batchelor

SILVER PACKAGE CLIENT



The admin support package has been invaluable. Put simply it is helping me do the things I am good at and the job itself.

It means all my admin is taken care of and I can message the team at any time and I know the tasks will get done. Using WhatsApp is a valuable tool for me as I can see the train of messages easily. I can update any work easily when I am out and about on appointments. It allows me to be more organised and allows me to deliver the excellent service I promise my clients.

Admin Support

Our admin support packages provide scalable, customised support for agents at all stages, using KW tools to streamline operations and boost growth.



Bronze Package

Ideal for new agents, this package builds an organised database with qualified contacts in nurture campaigns, plus training on workflows, daily checklists, and compliance. Weekly performance reports and compliance guidance are included.



Silver Package

Focuses on lead generation with advanced nurture campaigns and thorough database management. It covers contact management, listing appointments, viewings, and updating the Agent Business Plan, along with compliance and invoicing support.



Gold Package

A premium package for established agents, offering all Bronze and Silver benefits plus custom workflows, enhanced touch campaigns, and sales milestone tracking. It supports higher-level business growth, integrating compliance updates and lead prospecting tools.

Bronze
Admin Support

£200
Per month +VAT

Nurture – Level1 (Tags & Workflows)

Maximising Rex – Level 1

Run Property Performance Report

Business Compliance

Update KW Agent (Agent Business Plan)

Learn More

Silver
Admin Support

£350
Per month +VAT

All services included in the ‘Bronze’ package

Nurture – Level 2 (Advanced)

Support Agent on CRC

Listing via Rex Property CRM

Rex – Level 2 (Advanced)

Send Exchange Notification & Raise Invoice

Learn More

Gold
Admin Support

£550
Per month +VAT

All services included in the ‘Silver’ package

Nurture – Level 3 (Premium)

Rex – Level 3 (Premium)

Basic Sales Co-ordination
(Milestones & General Updates)

Prospecting & Canvassing
(Homesearch, Spectre, Sprift)

Learn More

Marketing Support

Our marketing support packages are designed to help you build a distinctive brand presence and expand your client base through effective, results-oriented marketing strategies.



Bronze Package

Designed for new agents, this package provides essential marketing support to help establish brand awareness and connect with clients. Includes social media posting using the KW Marketing Calendar with personalised images and logos.



Silver Package

Adds advanced marketing techniques with targeted campaigns and social media posts at each sale stage (i.e. coming soon, sold). Weekly one-off campaigns promote features and available properties, expanding your audience reach.



Gold Package

Comprehensive marketing support combining Bronze and Silver benefits, with multi-channel campaigns and tailored content. Includes personalised social media posts, custom graphics, business cards, flyers, and basic video editing (e.g., reels) to enhance brand visibility and engagement.

Bronze
Marketing Support

£50
Per month +VAT

Social Media Setup

Social Media
Posting using KW marketing calendar

Quarterly Newsletter

Website creation via KW Command

Learn More

Silver
Marketing Support

£100
Per month +VAT

All services included within the ‘Bronze’ package

Social Media Personalised Content

Basic Website Updates

Flyer and brochure templates

Property Email Campaigns

Learn More

Gold
Marketing Support

£150
Per month +VAT

All services included within the ‘Silver’ package

Local Marketing

Other Printed Materials

Basic Video Editing

Learn More

Sales Support

Our sales support packages streamline property transactions, ensuring faster completions and high customer satisfaction. We handle every step, saving agents time while providing dedicated support to buyers and sellers.

Sales Progression Details

Weekly Updates
Regular progress updates of sales to keep everyone informed.

Real-Time Updates in Rex
Key actions are recorded immediately for transparency.

Milestones

Notifications are sent at important stages, including contract issuance, searches, mortgage offers, contract exchanges, and sale completion.

Pricing

£150 + VAT per Transaction
(Standard rate for individual transactions)

£95 + VAT per Transaction
(When bundled with an admin support package)

Additional Services

Video Packages

Print Packages

Short-Form Video
up to 5 minutes

BASIC
(caption, cuts, transitions)

£70 - £120 +VAT

INTERMEDIATE
(Basic + colour correction, simple effects)

£120 - £220 +VAT

ADVANCE
(Intermediate + advanced effects, animations)

£220 - £350 +VAT

Long-Form Video
5 minutes to 1 hour

BASIC
(caption, cuts, transitions)

£150 - £350 +VAT

INTERMEDIATE
(Basic + colour correction, simple effects)

£350 - £600 +VAT

ADVANCE
(Intermediate + advanced effects, animations)

£600 - £1100 +VAT

Additional Considerations

Rush Fee:
+20% for expedited delivery.

Revisions:
1-2 revisions included, additional revisions at hourly rate.

Consultation and Planning:
Charged at hourly rate.

Additional Services:
Motion graphics, VFX, sound design, and other specialised services may have separate or additional charges.

Arrange a call back

Complete the form below and Nami Malaluan will call you back.

Contact us

Speak to Nami Malaluan, our Agent Support Operations Manager



0300 3038501



[email protected]

Notes

Group agents require their own admin packages but receive a 25% discount.

For team agents, there is an additional charge of £150 per agent per month.

Quick Links

Admin Support

Bronze Package

Admin Support

Silver Package

Admin Support

Gold Package

Marketing Support

Bronze Package

Marketing Support

Silver Package

Marketing Support

Gold Package

Leverage your success with our Agent Support Packages

Our Agent Support Packages are crafted to help KW Agents at every stage of their journey, offering targeted support across three key areas

Hear what some of our existing agents say

Martin Lundy-Lester

Anthony Perkin

Rebecca Batchelor

Admin Support

Bronze Package

Silver Package

Gold Package

Marketing Support

Bronze Package

Silver Package

Gold Package

Sales Support

Additional Services

Video Packages

Print Packages

Additional Considerations

Additional Considerations

Arrange a call back

Contact us

Notes

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